Sign-in, access and connection problems
Fix sign-in errors, invites that don't work, sets you can't change, missing sets and offline messages.
Read the message on the sign-in page.
| Message says | Do this |
|---|---|
| This email already has a SetPlan account that uses another sign-in method | Sign in with an email code, then connect the method under Sign-in methods in Account settings. |
| That account is already connected to another SetPlan user | Sign in the way you usually do, or use another Google account. |
| Google hasn't verified this email address yet | Sign in with an email code instead. |
| That sign-in took too long or was opened in another browser | Start again in one browser tab. |
| Too many attempts | Wait a minute, then try again. |
| Sign-in was cancelled | Start again and finish the provider's steps. |
Check that the address on the code screen is right. If not, choose Use another email.
Look in your spam folder.
Choose Send a new code. A code works for 10 minutes.
If the code was rejected, the screen says That code is incorrect or Your code has expired. Request another one. A code allows five tries; after that, request a new one. Too many requests. Try again later. means you asked for codes too often. Wait before you try again.
If Couldn't sign you in appears, choose Try again. If it keeps happening, choose Sign in again.
| The page says | Do this |
|---|---|
| This invite has expired | Email invites last 14 days. Ask whoever invited you to send a new one. |
| This invite was cancelled | Ask whoever invited you for a new one. |
| This invite has already been used | If it was yours, sign in and the artist is there. |
| The link is incomplete or wrong | Open the link again from the email. |
| You're signed in as one address, but the invite is for another | Choose Sign in as to switch to the invited address, or ask for the artist's invite link. |
| This link doesn't work any more | An admin turned the invite link off or reset it. Ask for the new link. |
| Too many people joined through this link today | Try again tomorrow, or ask for an email invite. |
Check the note above the tracklist.
Tracklist is view only: you have the Production role. You can still comment, share and work on the show. Ask an admin for another role if you need to plan sets.
Tracklist locked: an admin or member locked it. Choose Unlock if you're one of them. See Undo, versions and lock.
Live: the show is running. Later tracks can still change; whole-set changes wait until the show stops. See Go live with a show.
Check that the right artist is current in the sidebar. Each artist has its own sets.
If the set says This set isn't here any more, someone in the team deleted it. Its tracks are still in the library.
If you were removed from an artist, ask an admin to invite you again.
A deleted artist can be restored for 30 days by the person who deleted it, from Recently deleted artists in Account settings.
The banner means SetPlan lost its connection. It shows what this device saved last time.
Changes you make are sent when you're back, as long as the tab stays open.
Only pages you opened before in this browser are available offline.
Signing out deletes everything saved for offline use.
If the banner stays, check your internet connection and reload the page.
Ask AI answers questions about SetPlan and can pass your conversation to a person.