Privacy and your data
Which privacy policy applies, what it says, and how to export or delete your data in each product.
The mgmtOS Privacy Policy, effective 21 October 2026, covers every mgmtOS product: mgmtOS for Artists, mgmtOS for Labels and SetPlan, their apps, the mgmtos.io website, the Help Center and support, demo booking and job applications.
mgmtOS for Labels also has its own privacy notice, effective 21 October 2026, with the details for that product. Read it together with the company policy if you use mgmtOS for Labels.
The services are operated from Kazakhstan by RetailApps KZ LLP.
For account, profile, billing and usage data, mgmtOS is the controller. For the content your team creates in a workspace, the organization that owns the workspace is the controller, and mgmtOS processes that content on its instructions. If you work in someone else's workspace, its administrators control that data.
mgmtOS does not sell personal data and does not share it for cross-context behavioral advertising.
mgmtOS does not train models on your workspace content. When you use an AI feature, the content needed for that request goes to an AI service provider, which does not use it to train its models.
Data is processed in Kazakhstan, the United States and the European Union, so it may be processed outside the country where you live. If you connect Telegram, it operates from the United Arab Emirates.
Optional analytics and session recordings need your consent where the law requires it. You can decline and keep using the product, and change your choice later. The policies honor the Global Privacy Control signal.
Each policy lists what is collected, who receives it, the legal bases and the rights that apply in the EEA, the UK, California and Kazakhstan. Read the policy itself for the full text.
mgmtOS for Labels. The workspace owner can download a JSON snapshot of the workspace, and members can download the releases they can access as CSV. See Export workspace data.
mgmtOS for Artists. The workspace owner opens Settings and chooses Export next to Export workspace data. The download is a JSON snapshot of every artist, release, show, contact and member in the workspace. You can also export shows, releases and contacts to CSV, download shows as a calendar file, and print a show itinerary or financial summary.
You can also request a full copy of your data by email at info@mgmtos.io. An export is a fixed copy; later changes in the product do not update it.
In mgmtOS for Artists and mgmtOS for Labels, deletion takes effect right away, is permanent and cannot be undone. There is no recovery period. A deleted SetPlan workspace can be restored for 30 days. Export anything you need first.
mgmtOS for Labels. See Delete your account and Read the deletion scope.
mgmtOS for Artists.
Open Settings, then My Profile, and choose Delete Account.
Type the confirmation phrase the dialog asks for and confirm.
A member who is not the owner leaves the workspace, and their account is deleted.
An owner who is the only member deletes the workspace and all of its records together with the account.
An owner with other members cannot delete the account. Remove the other members or delete the workspace first.
To delete the whole workspace, the owner chooses Delete workspace in Settings and types the workspace name to confirm. This permanently deletes the workspace with every artist, release, show, contact and member in it, and signs all members out.
SetPlan. Open Account settings and choose Delete account, then type your email address to confirm. Your name, email, picture and sign-ins are erased. Comments and the sets and tracks you added stay with their artists, credited to "Former member". An artist where you are the only person is deleted with its sets and tracks. If you are the only admin of an artist with other people, make someone else an admin first. See Delete your account.
Each privacy policy explains what is kept after deletion, such as invoices and other records the law requires.
To access, correct, restrict or object to the use of your data, or to withdraw consent, email info@mgmtos.io from the address tied to your account. mgmtOS may need to verify your identity first. The team aims to respond within seven business days. You can also complain to your local data protection authority.
Applications on hiring.mgmtos.io follow the mgmtOS Privacy Policy. See Your application data for how long CVs are kept and how to ask for earlier deletion.