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mgmtOS for Artists

Learning pathsTroubleshooting
Getting started
OverviewFrequently asked questionsGet help and report a problemFix a spreadsheet importUse mgmtOS for Artists on your phoneStart hereImport a spreadsheet
Daily work
OverviewFollow activity and add notesFind a missing show or releaseWork from OverviewSearch and create from anywhere
Shows
OverviewAdd a showInside a showShow deal, costs, and settlementMove a show from offer to performedFind and manage shows in the list
Releases
OverviewAdd a releaseInside a releasePlan deadlines for a releaseRelease statuses and the Releases listShare a release to Stories
Roster and contacts
OverviewKeep your contactsMake an artist one sheetManage your artist roster
Finances
OverviewRead the Finances pageTrack deals
Workspace
OverviewFix sign-in and access problemsPlans, trial, and billingSettingsSign in and manage sessionsInvite your team and set roles
Invite your team and set rolesPlans, trial, and billingAsk AI
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HomemgmtOS for ArtistsWorkspaceFix sign-in and access problems
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Fix sign-in and access problems

Solve sign-in errors, invitations that do not work, a workspace that asks for a plan, and plan limits.

On this page
If sign-in failsIf an invitation failsIf the workspace asks for a planIf you reach a plan limitIf a payment failedIf a page or action is unavailable

If sign-in fails

Read the message on the sign-in page and match it here.

MessageWhat to do
Sign-in expired. Please try again.Start again from the sign-in page in the same browser.
Sign-in failed. Please try again.Start again. If it repeats, try another browser or allow cookies for the site.
Couldn't reach Google. Please try again.Wait a moment and try again.
Your Google account email isn't verified.Verify the email address with Google, then sign in again.
This email is not currently approved for mgmtOS access.Contact support at info@mgmtos.io. If you were invited, use the invited email address.
This email is already linked to another sign-in method.Sign in the way you used the first time.

Make sure you chose the Google account with the email address your workspace knows. If the problem continues, write to Ask AI and choose Talk to a person; you do not need to be signed in.

If an invitation fails

MessageWhat to do
This invite has expired.Invitations last seven days. Ask for a new one.
This invite was revoked.Ask the inviter whether the invitation is still meant for you.
This invite has already been accepted.Sign in with Google using the invited email.
This invite is invalid. or Missing tokenOpen the full link from the email again, or ask for a new invitation.
An account with that email already exists.Each account belongs to one workspace. Sign in instead, or ask to be invited with another email.

If you are already signed in, the page offers Sign out and continue.

If the workspace asks for a plan

When the trial or subscription ends, every page opens Plans instead. Your data is kept.

  • Owner: choose a plan to continue. See Plans, trial, and billing.

  • Other members: you see Workspace needs a plan. Ask the owner to subscribe.

If you reach a plan limit

  • Plan limit reached · Upgrade on Artists: the roster is at the plan's artist limit. Delete an artist you no longer manage, or ask the owner to choose a larger plan.

  • Seat limit reached · Upgrade in Team & Permissions: members and pending invitations fill the plan's seats. Revoke an unused invitation, remove a member, or choose a larger plan.

If a payment failed

A Payment failed. banner means the last charge did not go through. The workspace keeps working. The owner chooses Update payment to fix the card.

If a page or action is unavailable

Your role decides what you can open and change. Finances opens only for Owner, Manager, and Artist. Only the owner sees Organization Details, Billing & Subscription, and workspace deletion. Members limited to specific artists see only those artists. Ask an owner or manager to check your role. See Invite your team and set roles.

SecurityView plans

Related guides

Sign in and manage sessionsInvite your team and set rolesPlans, trial, and billingGet help and report a problem
NextPlans, trial, and billing

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Reviewed 2026-10-19Still need help?

On this page

If sign-in failsIf an invitation failsIf the workspace asks for a planIf you reach a plan limitIf a payment failedIf a page or action is unavailable