Frequently asked questions
Short answers to common questions about mgmtOS for Artists.
Browse the questions below for a short answer. Each one links to the guide with the full steps.
Is there a free trial?
Yes. A new workspace gets a seven-day Pro trial, and you do not need a card to start it.
What is the difference between Core, Pro, and Agency?
Capacity and support. Core allows 3 artists and 5 seats, Pro 10 artists and 15 seats, and Agency 25 artists and 50 seats. Every plan includes the same features; Pro and Agency add priority email support.
Can I sign in without Google?
No. mgmtOS for Artists uses Google sign-in only, with no separate password.
Can I belong to more than one workspace?
No. Each account belongs to one workspace. An invitation sent to an email that already has an account cannot be accepted; use another email address for the second workspace.
Does holding an offer accept it?
No. Hold keeps the date while you work out details. The offer stays open until you accept or decline it.
Why did a held offer disappear from Overview?
A held offer leaves Needs attention until its Hold expires date, or for one week if no date is set. It is still in the Shows list under the On Hold filter.
Does Overview have its own task list?
No. Every item comes from a show or release. Update the record, and the item changes or leaves the queue.
Will changing the release date move my deadlines?
Not on its own. After a date change, open Review date change in Deadlines and choose Shift linked deadlines or Keep dates.
Can I undo a delete?
No. Deleting a show, release, contact, deal, or artist is permanent. Deleting an artist also deletes their shows and releases. Declining an offer is not a delete; you can restore a declined offer.
Why can a teammate see something I cannot?
Your role and artist access can differ from theirs. A Coordinator does not see commissions or net amounts, a Viewer sees no money, and a member limited to specific artists sees only those artists.
Who can see fees and commissions?
Owner, Manager, and Artist see everything. Coordinator sees the fee in the Shows list and in a show's Finance ledger, plus its costs, but not tax, commissions, or net. Viewer sees no money amounts on show pages.
Can I import from Google Sheets?
Download the sheet as Excel or CSV, then import that file on Shows, Releases, or Contacts.
Is there a phone app?
Use the web app in your phone's browser and add it to your Home Screen. It opens in its own window like an app.
Does Ask AI read my workspace?
No. Help Center search and Ask AI answer from the product documentation. They cannot see your artists, shows, releases, contacts, or money.
Can I contact support without signing in?
Yes. Open Ask AI and choose Talk to a person, or email info@mgmtos.io.