Ask AI and contact support
Ask a documentation question, check its sources, or bring a person from mgmtOS Support into the same conversation.
Open Ask AI from the Help Center. A workspace sign-in or paid plan is not required for this public help channel.
Wait for the conversation to load. If loading fails, use the displayed retry action.
Write one specific question or describe the problem, then choose Send message. A message can contain up to 4,000 characters.
Read the answer and open the supporting guide links. Ask a follow-up when you need a particular step explained.
If you opened the conversation from an article or search, that context can help identify the topic. It is not permission to inspect your workspace.
The floating Ask AI button opens a compact conversation without leaving the article. Use the diagonal expand arrows to continue on the full chat page. The conversation, unsent text and selected files stay together when you expand or close the compact window.
Choose Log in in the chat header. If you already have a valid mgmtOS for Labels session, Welcome back offers your current account. Choose Use another account to return to Google or Microsoft account selection.
Starting login from a guest conversation lets you continue that conversation with the selected account. The sign-in confirmation expires after ten minutes. After linking, the conversation requires that account as well as this browser's chat session. Signing into the app separately does not automatically attach an older guest conversation to your account.
Use the attachment button beside the message field. Attach up to three PNG, JPEG, WebP, PDF or UTF-8 TXT files, up to 10 MB each and 20 MB total. You can remove a selected file before sending it. Images show a preview; sent files are available inside the conversation.
Ask AI can interpret screenshots and use their visible context to find documentation. If an error is too small to read, send a closer crop or type its exact text. PDF and TXT attachments go to the support team; Ask AI does not read those documents. Remove passwords, tokens and unrelated personal details before sharing any file.
Name the feature, action, and result you need. These questions can be answered from product guidance:
What should I check when a scheduled release still needs attention?
How do I give a Distribution teammate access to one artist?
How do I change a release date and check the resulting deadlines?
Questions such as “Is my Night Drive release ready?” need the actual record. Ask AI can explain the checks, but cannot inspect that release or perform them for you.
Answers to supported product questions include links to the relevant guide sections. Open a link to review the full steps, permissions, and exceptions. A citation is a way to check an answer, not a guarantee that the answer fits every situation.
When the question is unclear, Ask AI can ask for more detail. When the documentation does not establish an answer, it should say so instead of inventing a feature or result. You can search the guides directly or request a person.
Choose Talk to a person at any point after the conversation loads. You do not have to send an AI question first. Describe the issue in the same conversation so the teammate has the context.
Waiting for mgmtOS Support means your request is queued. With mgmtOS Support identifies a conversation a person is handling. Replies carry the teammate's name; a name is not a statement of availability. No response time is promised.
The teammate can read the conversation and its available article or search context. Their public replies appear in the history. Internal notes are not shown to visitors and are not included in the assistant's public conversation context.
Keep the page open or return in the same browser while the conversation session remains valid. Updates appear in the history. If you are reading earlier messages, a new-message indicator lets you jump to the latest without moving your keyboard focus.
Use Load earlier messages when older history is available. If reconnection refreshes the display to the latest messages, the page explains that earlier messages can be loaded. A resolved conversation offers Reopen conversation when you need more help.
A conversation is tied to its browser session. Clearing browser cookies, using another browser, or allowing the session to expire can prevent returning to that conversation. Signing into the same workspace on another device does not by itself restore this browser's chat.
If live access expires, retry loading the conversation. If the page asks you to sign in again, use the account that owns the conversation. Start a new conversation, when offered, starts a separate history; it does not restore the old one or transfer it to a different signed-in account.
If sending returns an uncertain result, keep the draft and use Retry send for the same message. Do not create a second copy while delivery is unresolved. Correct an explicit validation or permission error before trying again.
Help Center knowledge is public product guidance. Your support conversation is not published as a guide. The support team can read the messages and context you submit. Recent conversation text and relevant documentation can be processed to generate an assistant answer.
Ask AI cannot read your private workspace records or change releases, tasks, members, settings, or billing. Include only the details needed to explain the issue. Never send passwords, session cookies, API keys, invitation tokens, or full payment details.
Public Ask AI is the Help Center's documentation assistant and support conversation. It does not activate OS AI Pro, inspect your account, or execute workspace actions.
An external assistant connected through MCP is a separate authorized flow with current permissions, previews, and review where required. MCP knowledge tools use the same Help Center guidance; access to workspace data is separately controlled. The Pro offer describes OS AI as early access, not a promise that every proposed workspace capability is already active.
Use Report a problem when you want to send a structured report with a category and confirmation reference. That form requires your workspace session, even though it is available outside the subscription gate. Chat remains the route for a guest who cannot sign in.