Frequently asked questions
Direct answers to the questions that come up while using mgmtOS for Labels.
Browse the questions below for a direct answer. For complete steps, use the linked guide or search for the action you want to take. Product guidance does not read your private workspace records.
Does Scheduled mean a release is ready?
No. Lifecycle status and readiness answer different questions. Check the readiness reasons, phases, materials, and blocking tasks before treating a release as operationally ready.
Does removing an Inbox item complete the task?
No. It removes your Inbox attention only. Complete or update the task itself to change the work.
Why can a teammate see something I cannot?
Role permissions, artist scope, and feature availability can differ. Ask an administrator to check those settings for the specific record and action.
Can artists edit through an artist link?
No. The portal is read-only and does not accept edits, uploads, or approvals. Record feedback and the resulting decision through your team's normal workflow.
Will a new deadline template update existing releases?
No. Dated releases receive independent deadlines when created. A later template change does not rewrite those lists.
Does a release comment notify the entire label?
No. Select intended teammates in the mention picker. Release comments do not automatically create role tasks.
Can I update a release from Google Calendar?
Make changes in mgmtOS for Labels. Google Calendar mirrors eligible release information and is not the source of the release record.
Are there artist or seat limits?
mgmtOS for Labels does not impose artist or seat caps. Check Plans for the available capabilities and commercial terms.
Is OS AI already included as a working assistant?
The Pro offer describes OS AI as early access. Do not treat a plan inquiry or documentation entry as activation of an assistant. Use only capabilities that are actually available in your workspace. Public Ask AI answers documentation questions and can pass the conversation to mgmtOS Support. It does not activate OS AI Pro or gain access to your workspace records.
Does documentation search read my releases?
The help corpus contains general product guidance. Help Center search, public Ask AI, and MCP knowledge access use that guidance, not account records, releases, comments, or financial data. Access to workspace data is a separate authorized capability.
Is there a native phone app?
mgmtOS for Labels is available through the mobile web interface and supported web installation. A separate native app and offline editing are not established capabilities.
Can I contact support without signing in?
Yes. Open Ask AI and choose Talk to a person after the conversation loads. You can describe a sign-in problem there. The separate Report a problem form requires a workspace session.
Do I have to talk to AI before requesting a person?
No. Talk to a person is available from the start of a loaded conversation. Waiting for mgmtOS Support means the request is queued; it does not promise an immediate reply or claim an operator is online.