Skip to content
mgmtOSHelp

Products

mgmtOS for LabelsmgmtOS for ArtistsSetPlanmgmtOS

mgmtOS for Labels

Learning pathsTroubleshooting
Getting started
OverviewAsk AI and contact supportGet help and report a problemFrequently asked questionsSearch and keyboard shortcutsStart hereUse mgmtOS for Labels on your phoneYour daily workflow
Releases
OverviewCreate a releaseFind a missing release or unavailable actionImport a release spreadsheetResolve import problemsManage release assetsUpdate release phasesRelease status and readinessBuild your release viewInside a releaseShare a release with an artistCreate social share imagesTracks, metadata, and identifiers
Teamwork
OverviewRead activity and change historyManage your InboxRelease discussion and mentionsTask comments and mentionsWork with tasks
Planning
OverviewFind a release date for an artistDeadlines and release templatesReschedule a releasePlan the release schedule
Workspace
OverviewMCP serverExport and delete dataFinancial information and accessConnect Google CalendarInvite and remove teammatesManage your artist rosterManage contacts and importsChoose your notificationsTroubleshoot missing notificationsPersonalize your workspacePlans and billingMembers, roles, and artist accessSign-in, invitations, and sessions
Search and keyboard shortcutsMembers, roles, and artist accessAsk AI
mgmtOSHelp
HomemgmtOS for LabelsWorkspaceTroubleshoot missing notifications
Open app

Loading guide…

Troubleshoot missing notifications

Check routing, preferences, device permission, and channel tests in a useful order.

On this page
Check Inbox firstConfirm the recipientCheck preferencesCheck the destinationUnderstand an edited or deleted commentReport a persistent problem

Check Inbox first

Look for the event in Inbox and clear filters. If the event is present there, the operational change succeeded even if an external delivery failed. Email, browser, or Telegram failures do not undo the release change.

Confirm the recipient

For a release comment, confirm that the author selected you in the mention picker. For operational events, check that your role and artist scope make you a responsible recipient. Every release change is not a broadcast to every member.

Check preferences

Open Notifications and confirm the event type and desired channel are enabled. Use the channel's test action to distinguish channel setup from event routing.

Check the destination

For email, check the address used for your account and the spam folder. For browser notifications, review the browser and operating-system notification permission for this device. For personal Telegram, confirm the connection shown in settings.

Understand an edited or deleted comment

Editing a comment updates linked Inbox text without sending another release-comment notification. Deleting a comment removes linked attention. Previously delivered external messages can remain in the destination app.

Report a persistent problem

Include the channel, approximate event time, related release or task, and whether a test message arrived. Do not send session tokens or private connection credentials in the report.

Notification settingsOpen Inbox

Related guides

Choose your notificationsMembers, roles, and artist accessGet help and report a problem
PreviousChoose your notificationsNextPersonalize your workspace

Was this article helpful?

Reviewed 2026-09-12Still need help?

On this page

Check Inbox firstConfirm the recipientCheck preferencesCheck the destinationUnderstand an edited or deleted commentReport a persistent problem