Skip to content
mgmtOSHelp

Products

mgmtOS for LabelsmgmtOS for ArtistsSetPlanmgmtOS

mgmtOS for Labels

Learning pathsTroubleshooting
Getting started
OverviewAsk AI and contact supportGet help and report a problemFrequently asked questionsSearch and keyboard shortcutsStart hereUse mgmtOS for Labels on your phoneYour daily workflow
Releases
OverviewCreate a releaseFind a missing release or unavailable actionImport a release spreadsheetResolve import problemsManage release assetsUpdate release phasesRelease status and readinessBuild your release viewInside a releaseShare a release with an artistCreate social share imagesTracks, metadata, and identifiers
Teamwork
OverviewRead activity and change historyManage your InboxRelease discussion and mentionsTask comments and mentionsWork with tasks
Planning
OverviewFind a release date for an artistDeadlines and release templatesReschedule a releasePlan the release schedule
Workspace
OverviewMCP serverExport and delete dataFinancial information and accessConnect Google CalendarInvite and remove teammatesManage your artist rosterManage contacts and importsChoose your notificationsTroubleshoot missing notificationsPersonalize your workspacePlans and billingMembers, roles, and artist accessSign-in, invitations, and sessions
Search and keyboard shortcutsMembers, roles, and artist accessAsk AI
mgmtOSHelp
HomemgmtOS for LabelsReleasesResolve import problems
Open app

Loading guide…

Resolve import problems

Work through missing artists, conflicting values, unexpected mappings, and duplicate concerns.

On this page
A required artist is missingTwo sheets disagreeA column maps to the wrong fieldA workflow value is unknownYou are concerned about duplicatesThe import fails

A required artist is missing

Choose the release's primary artist explicitly. A collaborator name or a free-text credit is not the same as a workspace artist. If you cannot create or select the intended artist, check your artist scope with an administrator.

Two sheets disagree

Compare the source rows named in the preview. Confirm the intended name or value instead of treating one sheet as automatically correct. Keep the original workbook so the team can trace the decision.

A column maps to the wrong field

Change the proposed mapping before importing. Similar headers can describe different concepts, such as release date and announcement date. The preview is the place to verify that distinction.

A workflow value is unknown

Keep the original observation and ask the phase owner what it means. Unknown values are not promoted to ready. Establish the accurate state after reviewing the source and the actual work.

You are concerned about duplicates

Review the existing catalog and the preview before repeating the import. Source identity and duplicate protection support reconciliation, but a modified workbook or changed identifiers can represent different input. Do not rename identifiers simply to force an import through.

The import fails

Read the displayed validation message, correct the named records or mappings, and review again. If column interpretation is uncertain, prepare a canonical CSV and analyze those rows before requesting a new preview. When reporting a persistent problem, include the import stage and error text; share source files only through an approved support channel.

Open Releases

Related guides

Import a release spreadsheetManage contacts and importsGet help and report a problem
PreviousImport a release spreadsheetNextManage release assets

Was this article helpful?

Reviewed 2026-09-13Still need help?

On this page

A required artist is missingTwo sheets disagreeA column maps to the wrong fieldA workflow value is unknownYou are concerned about duplicatesThe import fails